Chat with us
Chat now with one of our Customer Care Professionals.
Have a lost or stolen card?
Don’t worry, we’re here to help. Contact our Customer Care Professionals team who’ll make sure you can continue securely paying for what you need, anywhere in the world where Visa cards are accepted.
Disclaimer: Some mobile devices may not support live chat.
Call us
If the country/region you are in is not listed, or if you experience difficulties using any of the freephone numbers, please make a reverse charge call to +1 303 967 1096. (Reverse charge calls are placed using the local operator.)
Three easy steps to get a replacement card
1. Contact us at any time
We’re available by chat or phone to help you. Click the chat button or find the phone number, just select the country you’re calling from in the field above.
2. Deactivate your card
A Visa representative will deactivate your lost or stolen credit or debit card and then notify your bank immediately. In the event your card was stolen, this may help prevent fraud.
3. Get a new card
Visa will work with your bank to replace your debit or credit card and ship it to you within 24 to 72 hours.
In case of an emergency
We can arrange to get you an emergency replacement card or cash ASAP. Just call and we will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively we can arrange for cash to be available at a location near you, usually within hours of your bank’s approval.
*Some restrictions/limitations apply
FAQ
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A Visa representative will be able to assist you in filing a lost or stolen card report. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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A Visa representative will be able to assist you in reporting fraud to your bank. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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Contact your bank immediately. If you need help locating a number for your bank so you can cancel your card, chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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Visa’s Zero Liability Policy* is our guarantee that you won’t be held responsible for unauthorised charges made with your account or account information. You’re protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorised use. Contact your issuer for more detail.
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To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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If your credit or debit card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
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Visa’s 24/7 cardholder enquiry services can connect you to your financial institution for account-specific enquiries, provide general Visa information or connect you to service providers if assistance is needed with your card benefits. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.